Payment Method

PAYMENT METHOD & POLICY
At Kinlydiy, we want to ensure your shopping experience is seamless, transparent, and secure. All transactions on our store are fully encrypted and protected to safeguard your financial information.

1. ACCEPTED PAYMENT OPTIONS

We process all payments safely via Shopify Payments and partner with top global providers. We proudly accept:
  • Major Credit & Debit Cards: Visa, Mastercard, American Express, and Discover.
  • Express Checkouts: Shop Pay, Apple Pay, and Google Pay, Paypal
Your payment card details are handled via a Level 1 PCI-compliant gateway, meaning your sensitive financial data is processed securely and is strictly never stored on our servers.

2. CURRENCY & TRANSPARENT PRICING

All prices on Kinlydiy are listed openly in USD (United States Dollars), and all transactions are processed exclusively in USD. There are absolutely no hidden registration fees, conversion fees, or surprise handling charges from our side. If your credit card or bank account is in a different local currency, your financial institution will automatically convert the final checkout amount to your local currency based on their standard exchange rate at the moment of purchase.

3. TROUBLESHOOTING A FAILED CHECKOUT

If you experience any issues or your payment is declined at checkout, please check the following common solutions:
  • Double-Check Your Information: Ensure the card number, expiration date, 3-digit CVV code, and billing address are entered correctly.
  • Billing Address Mismatch: For your security, the billing address you enter must perfectly match the address on file with your bank or credit card company.
  • Contact Your Bank: Sometimes, banks block international online transactions for your protection. A quick call to your bank to authorize the charge from Kinlydiy will usually solve this.
  • Try Express Checkout: Options like Apple Pay, Google Pay, or Shop Pay utilize pre-verified information from your device and often have the highest success rates.
4. PENDING CHARGES & ORDER CONFIRMATION

An order is only successfully placed when you reach our "Thank You" confirmation page and receive an official order confirmation email from us.
If your payment was declined but you see a "pending" amount on your bank statement, please do not worry. This is simply a temporary authorization hold placed by your bank, not an actual charge. Your bank will automatically release these funds back to your account within 3 to 5 business days.

CONTACT US
If you have any further questions about our billing practices or need immediate assistance with a payment issue, please reach out to our team:
  • Email: support@kinlydiy.com
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)