Payment Method

Payment Option

All transactions are secure and encrypted. We accept all major credit cards and express checkout options via Shopify Payments.

  • Credit & Debit Cards

"We accept all major credit cards. Your card details are processed securely and are never stored on our servers."

  • Express Checkout (PayPal, Apple Pay, Google Pay, Shop Pay)

"Fast, easy, and secure. Use your saved information to complete your purchase in seconds."

Security

  • Privacy Guaranteed: "We value your privacy; your details will never be shared."

  • PCI Compliant: "PCI-compliant checkout for 100% secure transactions."

  • SSL Secured: "SSL Secure Connection."

Currency

All transactions are processed in [USD]. If your local currency is different, your bank will apply the current exchange rate automatically.

Solutions to a failed checkout

If you have trouble while completing a payment, kindly consider our suggestions below:

* You’re unable to pay with your debit or credit card:
Make sure all information is correct including the credit card number, expiration date, CVV code and billing address.

Payment Issues & Refusals

Q: Why was my payment refused?

A: Payment rejections can happen for several reasons. The most common causes include:

  • Incorrect Card Information: Please double-check your card number, expiration date, and the 3-digit CVV code on the back.

  • Billing Address Mismatch: For security, the billing address provided must match the address on file with your bank exactly.

  • Insufficient Funds: Ensure there are enough funds in your account to cover the total order amount.

Q: What should I do if my payment is declined?

A: We recommend trying the following steps:

  1. Contact Your Bank: Inform them that you are making a purchase from KINLYDIY to ensure they aren’t blocking the transaction for your protection.

  2. Verify Billing Details: Ensure your ZIP/Postcode and address match your bank statement.

  3. Try Express Checkout: Methods like Apple Pay, Google Pay, or Shop Pay often have higher success rates as they use pre-verified information.

  4. Use an Alternative Card: Try a different credit or debit card if available.

Q: My card was charged, but I didn’t get an order confirmation. What happened?

A: If your payment was refused but you see a "pending" charge on your bank statement, this is likely an authorization hold by your bank.

  • This is not an actual charge.

  • The bank will typically release these funds back to your account within 3–5 business days.

  • An order is only successful if you reach our "Thank You" page and receive a confirmation email.

Q: Is it safe to pay on KINLYDIY?

A: Absolutely. Our store is powered by Shopify Payments, which is Level 1 PCI DSS compliant. We use industry-standard SSL encryption to protect your data. Your credit card information is never stored on our servers.

Q: Can I pay in my local currency?

A: While we display prices in multiple currencies for your convenience, all transactions are processed in [USD]. Your bank will automatically convert the amount based on their current exchange rate at the time of purchase.


Any other questions about payment, reach us at Support@kinlydiy.com.