Shipping policy

KINLYDIY specialize in creating high-quality, personalized gifts and custom DIY kits. Because each item is uniquely crafted to your specifications, our fulfillment process consists of two distinct phases: Production Time and Shipping Time.

Please read below to understand how your order is processed and delivered.

1. Total Delivery Time

To estimate when you will receive your custom order, please use the following formula:

Standard shipping: $8.99 (Free shipping over $69.00)

Handling time:1-3 business days. Transit time: 7-15 business days. Total estimated delivery time: 8-18 business days.

Expedited Shipping: $23.99

Handling time:1-3 business days. Transit time: 5-8 business days. Total estimated delivery time: 6-11 business days.

2. Taxes & Duties: 

No taxes will be charged to our customers. All tax expenses are fully covered by KINLYDIY.

3. Order Tracking

Once your order has been crafted and handed over to our logistics partners, you will receive a Shipping Confirmation Email. We primarily use USPS (United States Postal Service) for our standard deliveries. However, depending on your location and the shipping method selected, we may also partner with other reliable carriers such as UPS, DHL Express, or FedEx to ensure your package arrives as quickly as possible.

You can track your order through our "Order Tracking" service:
https://kinlydiy.com/apps/17TRACK

You can also track your order directly through the carriers' official tracking portals:
- USPS (Primary Carrier): https://www.usps.com
- UPS: https://www.ups.com/
- DHL Express: https://www.dhl.com/
- FedEx: https://www.fedex.com/

 

4. Address Accuracy & Delivery Issues

Correct Address Requirement:

It is the customer's responsibility to provide an accurate and complete shipping address at checkout. We are unable to redirect packages or issue refunds for items delivered to an incorrectly entered address.

Lost or Stolen Packages:

If your tracking status shows "Delivered" but you have not received your package, please check around your property or contact your local post office first. KINLYDIY is not responsible for packages stolen or misplaced after confirmed delivery, but we will gladly assist you with the carrier investigation.

Contact Us

If your order experiences an unexpected delay, or if you have questions regarding your shipment, please do not hesitate to reach out to our team:

Email: support@kinlydiy.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Address: RM 102, 1/F, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong