Shipping policy

SHIPPING POLICY
At Kinlydiy, we specialize in creating high-quality, personalized gifts and custom DIY kits. Because each item is uniquely handmade to your specifications, your order goes through two phases before arriving at your door: Production (Handling) Time and Shipping (Transit) Time.

We proudly ship to the United States, United Kingdom, Canada, and Australia.

1. DELIVERY TIME & SHIPPING FEES
We offer transparent shipping options with no surprise fees at checkout.

Our Daily Order Cut-off Time: Our daily order cut-off time is 6:00 PM (GMT+8). Orders placed after 6:00 PM will begin processing on the next business day.
  • Standard Shipping
    • Cost: $8.99 (FREE for orders over $59.00)
    • Handling time: 1 - 3 business days (to craft your custom kit)
    • Transit Time: 7 - 15 business days
    • Total Estimated Delivery: 8 - 18 business days
  • Expedited Shipping
    • Cost: $23.99
    • Handling time: 1 - 3 business days
    • Transit Time: 5 - 8 business days
    • Total Estimated Delivery: 6 - 11 business days
2. TAXES AND DUTIES
Good news! No extra taxes or customs duties will be charged to our customers at delivery. All standard import tax expenses are fully covered by Kinlydiy. The price you see at checkout is the final price you pay.

3. ORDER TRACKING
As soon as your custom craft is completed and handed over to our logistics partners, we will send you a Shipping Confirmation Email containing your tracking number.
  • We primarily use USPS (United States Postal Service) as our primary carrier for standard U.S. deliveries. Depending on your location, we may also route packages via UPS, DHL Express, or FedEx to ensure the fastest delivery.
  • You can easily track your package anytime via our official tracking page: https://kinlydiy.com/apps/17TRACK
4. SHIPPING ADDRESS & DELIVERY RESPONSIBILITY
Please double-check your shipping address during checkout. We want to ensure your custom gifts arrive safely, and we cannot be held responsible for delivery failures caused by incorrect or incomplete addresses entered by the customer.
If your tracking status shows "Delivered" but you cannot find your package, please check with your neighbors or your local post office first. If it is still missing, please contact our support team immediately. While we cannot control carrier issues after delivery, we will actively work with the logistics company to investigate and help you find a satisfactory solution.

CONTACT US
If your package experiences an unexpected delay or if you have any questions, please reach out to our team:
  • Email: support@kinlydiy.com
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
  • Business Address: RM 102, 1/F, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, 999077, Hong Kong